Delivery
Our services are delivered digitally and/or on site; there is no shipping. Content, reports and files are delivered by email or share link on the dates in the quote. In influencer collaborations, the post is published on the influencer's account according to the approved brief and schedule.
Cancellation
- Before work starts: You can cancel after approving the quote and before work begins; any payment is refunded in full.
- After work has started: The price of work done so far (content prepared, influencer slots reserved, shoots completed, etc.) is deducted and the rest is refunded. Published influencer posts and delivered files are not refundable.
- By us: If we can't do the work as contracted, we notify you in writing and refund the part of the payment for the work not done.
The 14-day right of withdrawal for consumers is explained in the Distance Sales and Service Information.
Refund conditions
- If you paid twice or overpaid for the same job, the excess is refunded.
- If delivered work doesn't meet the contracted scope, we first fix it; if it can't be fixed, the price of that part is refunded.
- Ad budgets paid to ad platforms can't be refunded by us; they are subject to the platforms' own rules.
- Influencers are never charged anything, so refunds don't apply to them.
Refund process
Email your cancellation or refund request to [email protected] with the job name and payment details. We reply within 3 business days; approved refunds are sent by bank transfer to the account the payment came from within 14 days at the latest.